/* ==========================================================================
   VIGORISH MEDIA — FUTURISTIC AI LIVE CLIENT SUPPORT SYSTEM
   Production-grade styles with Apple-inspired minimalism & dark tech aesthetics
   ========================================================================== */

:root {
  --ai-primary: #0071e3;
  --ai-primary-glow: rgba(0, 113, 227, 0.45);
  --ai-accent-cyan: #2997ff;
  --ai-accent-emerald: #30d158;
  --ai-bg-dark: #0a0b0e;
  --ai-card-bg: rgba(16, 18, 24, 0.94);
  --ai-card-border: rgba(255, 255, 255, 0.12);
  --ai-text-white: #f5f5f7;
  --ai-text-muted: #86868b;
  --ai-user-bubble: linear-gradient(135deg, #0071e3 0%, #005bb5 100%);
  --ai-assistant-bubble: rgba(255, 255, 255, 0.05);
  --ai-radius-lg: 20px;
  --ai-radius-md: 14px;
  --ai-radius-sm: 8px;
  --ai-shadow-window: 0 24px 60px rgba(0, 0, 0, 0.8), 0 0 40px rgba(0, 113, 227, 0.2);
}

/* --------------------------------------------------------------------------
   0. UNIFIED FLOATING DIGITAL INTERFACE (LIVE CLOCK + AI SUPPORT)
   -------------------------------------------------------------------------- */
.vm-floating-dock {
  position: fixed;
  bottom: 26px;
  right: 26px;
  z-index: 999990;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 8px;
  pointer-events: none;
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Text", "SFMono-Regular", Menlo, Monaco, Consolas, monospace;
}

.vm-floating-dock > * {
  pointer-events: auto;
}

.vm-live-clock {
  display: inline-flex;
  align-items: center;
  transition: all 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  user-select: none;
}

.vm-clock-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: rgba(10, 14, 22, 0.9);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid rgba(41, 151, 255, 0.24);
  border-radius: 999px;
  padding: 5px 13px 5px 9px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.5), 0 0 16px rgba(5, 47, 85, 0.4);
  color: #f5f5f7;
  font-size: 11.5px;
  letter-spacing: 0.04em;
  transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  cursor: default;
}

.vm-clock-pill:hover {
  border-color: rgba(41, 151, 255, 0.55);
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.7), 0 0 24px rgba(5, 47, 85, 0.6);
  transform: translateY(-1px);
}

.vm-clock-pulse-dot {
  width: 6.5px;
  height: 6.5px;
  border-radius: 50%;
  background: #30d158;
  box-shadow: 0 0 8px #30d158;
  display: inline-block;
  animation: vmClockPulse 2s cubic-bezier(0.4, 0, 0.6, 1) infinite;
}

@keyframes vmClockPulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.4; transform: scale(0.85); }
}

.vm-clock-city {
  font-weight: 700;
  font-size: 9.5px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: #2997ff;
}

.vm-clock-time {
  font-weight: 700;
  font-size: 12.5px;
  letter-spacing: 0.06em;
  color: #ffffff;
  font-variant-numeric: tabular-nums;
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
}

.vm-clock-tz {
  font-size: 9px;
  font-weight: 600;
  letter-spacing: 0.08em;
  color: #86868b;
  background: rgba(255, 255, 255, 0.08);
  padding: 2px 5px;
  border-radius: 4px;
}

.vm-floating-dock .ai-support-launcher {
  position: relative !important;
  bottom: auto !important;
  right: auto !important;
}

@media (max-width: 768px) {
  .vm-floating-dock {
    bottom: 84px;
    right: 16px;
  }
}

/* --------------------------------------------------------------------------
   1. FLOATING AI SUPPORT BUTTON
   -------------------------------------------------------------------------- */
.ai-support-launcher {
  position: fixed;
  bottom: 26px;
  right: 26px;
  z-index: 999990;
  display: flex;
  align-items: center;
  gap: 12px;
  background: rgba(12, 14, 18, 0.88);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 999px;
  padding: 8px 18px 8px 10px;
  color: var(--ai-text-white);
  cursor: pointer;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.5), 0 0 20px rgba(41, 151, 255, 0.2);
  transition: all 0.35s cubic-bezier(0.16, 1, 0.3, 1);
  user-select: none;
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Display", "SF Pro Text", "Helvetica Neue", Arial, sans-serif;
}

.ai-support-launcher:hover {
  transform: translateY(-2px) scale(1.02);
  border-color: rgba(41, 151, 255, 0.4);
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.7), 0 0 30px rgba(41, 151, 255, 0.35);
}

.ai-support-launcher:active {
  transform: scale(0.98);
}

/* Pulsing ambient aura */
.ai-launcher-aura {
  position: absolute;
  inset: -3px;
  border-radius: 999px;
  background: linear-gradient(90deg, rgba(41, 151, 255, 0.3), rgba(48, 209, 88, 0.2), rgba(41, 151, 255, 0.3));
  z-index: -1;
  opacity: 0.6;
  filter: blur(6px);
  animation: aiAuraPulse 3.5s ease-in-out infinite;
  pointer-events: none;
}

@keyframes aiAuraPulse {
  0%, 100% { opacity: 0.4; transform: scale(0.99); }
  50% { opacity: 0.8; transform: scale(1.02); }
}

/* AI Orb in Launcher */
.ai-launcher-orb {
  position: relative;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: radial-gradient(circle at 30% 30%, #5ac8fa, #0071e3 60%, #061124);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 0 12px rgba(41, 151, 255, 0.6);
  flex-shrink: 0;
}

.ai-launcher-orb-ring {
  position: absolute;
  inset: -2px;
  border-radius: 50%;
  border: 1.5px solid rgba(255, 255, 255, 0.6);
  opacity: 0.7;
  animation: aiOrbSpin 6s linear infinite;
}

@keyframes aiOrbSpin {
  0% { transform: rotate(0deg); }
  100% { transform: rotate(360deg); }
}

.ai-launcher-orb svg {
  width: 18px;
  height: 18px;
  color: #fff;
  filter: drop-shadow(0 0 4px rgba(255, 255, 255, 0.8));
}

.ai-launcher-text {
  display: flex;
  flex-direction: column;
  line-height: 1.2;
}

.ai-launcher-title {
  font-size: 13.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: #fff;
}

.ai-launcher-status {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  color: var(--ai-text-muted);
}

.ai-status-dot {
  width: 6.5px;
  height: 6.5px;
  border-radius: 50%;
  background-color: var(--ai-accent-emerald);
  box-shadow: 0 0 6px var(--ai-accent-emerald);
  animation: aiDotPulse 2s infinite;
}

@keyframes aiDotPulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.5; transform: scale(0.85); }
}

/* --------------------------------------------------------------------------
   2. CHAT WINDOW / MODAL CONTAINER
   -------------------------------------------------------------------------- */
.ai-chat-window {
  position: fixed;
  bottom: 84px;
  right: 26px;
  width: 410px;
  max-width: calc(100vw - 32px);
  height: 640px;
  max-height: calc(100vh - 110px);
  background: var(--ai-card-bg);
  backdrop-filter: blur(28px);
  -webkit-backdrop-filter: blur(28px);
  border: 1px solid var(--ai-card-border);
  border-radius: var(--ai-radius-lg);
  box-shadow: var(--ai-shadow-window);
  display: flex;
  flex-direction: column;
  z-index: 999995;
  overflow: hidden;
  opacity: 0;
  transform: translateY(20px) scale(0.96);
  pointer-events: none;
  transition: all 0.38s cubic-bezier(0.16, 1, 0.3, 1);
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Display", "SF Pro Text", "Helvetica Neue", Arial, sans-serif;
}

.ai-chat-window.ai-open {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

/* Ambient inner glow at top of window */
.ai-chat-glow {
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 80px;
  background: radial-gradient(ellipse at 50% 0%, rgba(41, 151, 255, 0.22) 0%, transparent 70%);
  pointer-events: none;
  z-index: 1;
}

/* --------------------------------------------------------------------------
   3. CHAT HEADER
   -------------------------------------------------------------------------- */
.ai-chat-header {
  position: relative;
  z-index: 2;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 18px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  background: rgba(10, 12, 16, 0.7);
  flex-shrink: 0;
}

.ai-header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

/* Animated futuristic AI Orb */
.ai-avatar-orb {
  position: relative;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: radial-gradient(circle at 35% 35%, #64d2ff, #0071e3 65%, #051429);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 0 16px rgba(41, 151, 255, 0.5);
}

.ai-avatar-ring {
  position: absolute;
  inset: -3px;
  border-radius: 50%;
  border: 1px dashed rgba(255, 255, 255, 0.4);
  animation: aiOrbSpin 12s linear infinite;
}

.ai-avatar-orb.thinking {
  animation: aiOrbThinking 1.4s ease-in-out infinite alternate;
}

@keyframes aiOrbThinking {
  0% { box-shadow: 0 0 14px rgba(41, 151, 255, 0.6); transform: scale(0.98); }
  100% { box-shadow: 0 0 24px rgba(48, 209, 88, 0.8); transform: scale(1.04); }
}

.ai-header-meta {
  display: flex;
  flex-direction: column;
}

.ai-assistant-name {
  font-size: 14.5px;
  font-weight: 700;
  color: #fff;
  letter-spacing: -0.015em;
  display: flex;
  align-items: center;
  gap: 6px;
}

.ai-verified-badge {
  font-size: 9.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 1px 6px;
  border-radius: 4px;
  background: rgba(41, 151, 255, 0.2);
  color: var(--ai-accent-cyan);
  border: 1px solid rgba(41, 151, 255, 0.35);
}

.ai-header-status {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  color: var(--ai-text-muted);
}

.ai-header-actions {
  display: flex;
  align-items: center;
  gap: 6px;
}

.ai-action-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--ai-text-muted);
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.2s ease;
}

.ai-action-btn:hover {
  background: rgba(255, 255, 255, 0.08);
  color: #fff;
  border-color: rgba(255, 255, 255, 0.1);
}

/* --------------------------------------------------------------------------
   4. WELCOME / NAME GATE SCREEN
   -------------------------------------------------------------------------- */
.ai-welcome-gate {
  flex: 1;
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 28px 24px;
  text-align: center;
  z-index: 2;
  overflow-y: auto;
}

.ai-gate-icon-wrap {
  margin: 0 auto 16px;
  width: 60px;
  height: 60px;
  border-radius: 50%;
  background: radial-gradient(circle at 35% 35%, #64d2ff, #0071e3 70%, #081a38);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 0 25px rgba(41, 151, 255, 0.6);
  position: relative;
}

.ai-gate-heading {
  font-size: 20px;
  font-weight: 700;
  color: #fff;
  letter-spacing: -0.02em;
  margin-bottom: 8px;
  line-height: 1.25;
}

.ai-gate-subtext {
  font-size: 13.5px;
  color: var(--ai-text-muted);
  line-height: 1.5;
  max-width: 320px;
  margin: 0 auto 24px;
}

.ai-gate-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
  text-align: left;
}

.ai-input-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.ai-input-label {
  font-size: 11.5px;
  font-weight: 600;
  color: #a1a1a6;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.ai-text-input {
  width: 100%;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: var(--ai-radius-md);
  padding: 12px 14px;
  color: #fff;
  font-size: 14px;
  font-family: inherit;
  outline: none;
  transition: all 0.2s ease;
}

.ai-text-input:focus {
  border-color: var(--ai-accent-cyan);
  background: rgba(255, 255, 255, 0.09);
  box-shadow: 0 0 12px rgba(41, 151, 255, 0.35);
}

.ai-btn-primary {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  background: var(--ai-primary);
  border: none;
  border-radius: var(--ai-radius-md);
  padding: 13px 20px;
  color: #fff;
  font-size: 14.5px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
  margin-top: 6px;
  box-shadow: 0 6px 20px rgba(0, 113, 227, 0.4);
}

.ai-btn-primary:hover {
  background: #0077ed;
  transform: translateY(-1px);
  box-shadow: 0 8px 24px rgba(0, 113, 227, 0.55);
}

.ai-gate-footnote {
  margin-top: 18px;
  font-size: 11px;
  color: #636366;
  text-align: center;
}

/* --------------------------------------------------------------------------
   5. MESSAGES STREAM
   -------------------------------------------------------------------------- */
.ai-chat-body {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  position: relative;
  z-index: 2;
}

.ai-chat-meta-banner {
  padding: 6px 14px;
  background: rgba(255, 255, 255, 0.03);
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  font-size: 11px;
  color: #86868b;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
}

.ai-session-id {
  font-family: monospace;
  font-size: 10.5px;
  color: var(--ai-accent-cyan);
}

.ai-escalate-tag {
  color: #ff9f0a;
  display: flex;
  align-items: center;
  gap: 4px;
  font-weight: 600;
}

.ai-messages-scroll {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  scroll-behavior: smooth;
}

/* Custom sleek scrollbar */
.ai-messages-scroll::-webkit-scrollbar {
  width: 5px;
}
.ai-messages-scroll::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.15);
  border-radius: 99px;
}

/* Message Rows */
.ai-msg-row {
  display: flex;
  flex-direction: column;
  max-width: 86%;
  animation: aiMsgIn 0.28s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes aiMsgIn {
  0% { opacity: 0; transform: translateY(8px); }
  100% { opacity: 1; transform: translateY(0); }
}

.ai-msg-row.user {
  align-self: flex-end;
  align-items: flex-end;
}

.ai-msg-row.assistant,
.ai-msg-row.agent {
  align-self: flex-start;
  align-items: flex-start;
}

.ai-msg-row.system {
  align-self: center;
  max-width: 90%;
  text-align: center;
}

.ai-msg-bubble {
  padding: 11px 15px;
  border-radius: 18px;
  font-size: 13.5px;
  line-height: 1.52;
  word-break: break-word;
  position: relative;
}

/* User Bubble */
.ai-msg-row.user .ai-msg-bubble {
  background: var(--ai-user-bubble);
  color: #fff;
  border-bottom-right-radius: 4px;
  box-shadow: 0 4px 12px rgba(0, 113, 227, 0.35);
}

/* Assistant Bubble */
.ai-msg-row.assistant .ai-msg-bubble {
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: #e5e5ea;
  border-bottom-left-radius: 4px;
}

/* Human Support Agent Bubble */
.ai-msg-row.agent .ai-msg-bubble {
  background: rgba(48, 209, 88, 0.12);
  border: 1px solid rgba(48, 209, 88, 0.3);
  color: #f2f2f7;
  border-bottom-left-radius: 4px;
}

/* System Message */
.ai-msg-row.system .ai-msg-bubble {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.06);
  color: #86868b;
  font-size: 11.5px;
  padding: 6px 12px;
  border-radius: 12px;
}

.ai-msg-meta {
  font-size: 10px;
  color: #636366;
  margin-top: 4px;
  padding: 0 4px;
  display: flex;
  align-items: center;
  gap: 6px;
}

/* Escalation notification banner inside chat */
.ai-escalation-alert-banner {
  background: rgba(255, 159, 10, 0.12);
  border: 1px solid rgba(255, 159, 10, 0.35);
  border-radius: 12px;
  padding: 10px 12px;
  margin: 4px 0 10px;
  font-size: 12px;
  color: #ffd60a;
  display: flex;
  align-items: flex-start;
  gap: 8px;
  line-height: 1.4;
}

.ai-escalation-alert-banner svg {
  flex-shrink: 0;
  margin-top: 2px;
}

/* --------------------------------------------------------------------------
   6. TYPING INDICATOR
   -------------------------------------------------------------------------- */
.ai-typing-indicator {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  width: fit-content;
  margin-top: 4px;
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}

.ai-typing-label {
  font-size: 11.5px;
  color: var(--ai-text-muted);
}

.ai-typing-dots {
  display: flex;
  gap: 4px;
  align-items: center;
}

.ai-typing-dot {
  width: 5px;
  height: 5px;
  background: var(--ai-accent-cyan);
  border-radius: 50%;
  animation: aiTypingBounce 1.4s infinite ease-in-out both;
}

.ai-typing-dot:nth-child(1) { animation-delay: -0.32s; }
.ai-typing-dot:nth-child(2) { animation-delay: -0.16s; }

@keyframes aiTypingBounce {
  0%, 80%, 100% { transform: scale(0.6); opacity: 0.4; }
  40% { transform: scale(1.1); opacity: 1; }
}

/* --------------------------------------------------------------------------
   7. SUGGESTED QUESTIONS
   -------------------------------------------------------------------------- */
.ai-suggestions-wrap {
  padding: 8px 14px;
  background: rgba(0, 0, 0, 0.3);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  display: flex;
  gap: 8px;
  overflow-x: auto;
  white-space: nowrap;
  flex-shrink: 0;
}

.ai-suggestions-wrap::-webkit-scrollbar {
  display: none;
}

.ai-suggestion-chip {
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 99px;
  padding: 6px 12px;
  font-size: 12px;
  color: #e5e5ea;
  cursor: pointer;
  transition: all 0.2s ease;
  flex-shrink: 0;
}

.ai-suggestion-chip:hover {
  background: rgba(41, 151, 255, 0.2);
  border-color: rgba(41, 151, 255, 0.4);
  color: #fff;
}

/* --------------------------------------------------------------------------
   8. INPUT FORM
   -------------------------------------------------------------------------- */
.ai-chat-footer {
  padding: 12px 14px 14px;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  background: rgba(10, 12, 16, 0.95);
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-shrink: 0;
}

.ai-input-bar {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 18px;
  padding: 6px 8px 6px 14px;
  transition: all 0.2s ease;
}

.ai-input-bar:focus-within {
  border-color: var(--ai-accent-cyan);
  background: rgba(255, 255, 255, 0.09);
  box-shadow: 0 0 14px rgba(41, 151, 255, 0.25);
}

.ai-msg-textarea {
  flex: 1;
  background: transparent;
  border: none;
  color: #fff;
  font-size: 13.5px;
  font-family: inherit;
  resize: none;
  outline: none;
  max-height: 100px;
  line-height: 1.45;
  padding: 4px 0;
}

.ai-msg-textarea::placeholder {
  color: #636366;
}

.ai-send-btn {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--ai-primary);
  border: none;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.2s ease;
  flex-shrink: 0;
}

.ai-send-btn:hover {
  background: #0077ed;
  transform: scale(1.05);
}

.ai-send-btn:disabled {
  background: rgba(255, 255, 255, 0.1);
  color: #636366;
  cursor: not-allowed;
  transform: none;
}

.ai-footer-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 4px;
  font-size: 10.5px;
  color: #636366;
}

.ai-footer-security {
  display: flex;
  align-items: center;
  gap: 4px;
}

/* --------------------------------------------------------------------------
   9. MOBILE RESPONSIVENESS
   -------------------------------------------------------------------------- */
@media (max-width: 640px) {
  .ai-support-launcher {
    bottom: 20px;
    right: 20px;
    padding: 7px 14px 7px 8px;
  }

  .ai-chat-window {
    bottom: 0;
    right: 0;
    left: 0;
    width: 100vw;
    max-width: 100vw;
    height: 100vh;
    max-height: 100vh;
    border-radius: 0;
    border: none;
    box-shadow: none;
  }

  .ai-chat-header {
    padding: 16px 18px;
    padding-top: max(16px, env(safe-area-inset-top));
  }

  .ai-chat-footer {
    padding-bottom: max(16px, env(safe-area-inset-bottom));
  }
}